Privacy Policy
What Personal Information Do We Collect and How Do We Collect It?
We collect specific types of personal information directly from you.
Depending on how you interact with our company, we may collect the following personal information about you and your business:
Identity Data: Which may include first name, last name, and middle initial.
Contact Data: Which may include delivery/service address, email address, and phone numbers.
Profile Data: Which may include username and password, purchases or orders made by you, support ticket requests, your interests, preferences, feedback and survey responses; and preferences in receiving marketing and non-marketing communications from us.
Financial Data: Which includes payment details.
Transaction Data: Which includes details about payments to and from you and other details of products and services you have purchased from us.
Website Technical Data: Which includes the following information if you use our services: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and the ways in which you use or interact with our online portal.
Customer Technical Data: Which includes data about involving all devices and accounts associated with your Techs A Lot monitoring, cybersecurity, and backup agents. These items include but are not limited to: service connectivity, latency, quality metrics, device location, internet quality metrics, network device information, all IP address information pertaining to your business, etc.
How and Why Do We Use Personal Information?
We only use your personal information for specific business purposes related to the goods and services we provide.
How and Why Do We Use Personal Information?
• To process and deliver client orders.
• To manage payments, fees and charges.
• To manage our relationship with clients, such as communicating with them about our goods and services, providing customer service, and notifying them of changes to our terms or privacy policy.
• To administer and protect our business and services, including troubleshooting, and performing data analysis, testing, system maintenance, support, reporting and hosting of data.
• To detect, prevent, or otherwise address fraud, security or technical issues, including by monitoring and enforcing compliance with our terms of use, appropriate use policies, and privacy policies.
• To defend our interests in the event of a dispute.
• To comply in good faith with applicable laws, legal processes, and lawful government requests.
• To understand what may be of interest to a customer.
• To deliver relevant news, offers and other content to a customer and measure and understand the effectiveness of the content.
• To ask and enable a client to take a survey.
• To use data analytics to debug, optimize, and improve our products and services, marketing, customer relationships and experiences.
With Whom Do We Share Personal Information?
We do not sell your personal information, but we may share your personal information with the following categories of people.
Our Service Providers: We may share your personal information with our affiliates and service providers for the purposes we outline above. For example, we may rely on service providers to host and maintain our online services, perform backup and storage services, process payments, transmit communications, and perform analytics services. Our service providers are currently located and process personal information in United States and the United Kingdom.
Government Agencies, Regulators and Professional Advisors: When required by applicable law, we may also need to transfer your personal information to government agencies and regulators (e.g., tax authorities, courts, and government authorities).
Organizations Involved in Business Transfers: If we sell, merge or reorganize our company, we expect that the personal information that we have collected will be transferred to the surviving or acquiring entity in accordance with applicable law.
How Do We Protect Personal Information?
We implement technological, physical and administrative procedures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information. We encrypt information sent via the Techs A Lot services to and from your Techs A Lot equipment.
Although we strive to keep information secure, we cannot guarantee that our security measures will prevent every unauthorized attempt to access, use or disclose personal information. We maintain procedures to deal with any suspected breach of personal information, and we will notify you and any applicable regulator of a breach where we are legally required to do so.
Your Privacy Rights
You may have legal rights to access, update, or erase certain personal information that we have about you, or restrict or object to how we use it. If you have such rights and you make a legitimate request, we will do what you request. To exercise these rights, please contact us using the details in the “Contact Us” section below. For your security, we may need to request specific information from you to help us make sure the request is coming from you and not someone who has no right to receive it.